More and more employ­ers are turn­ing to ben­e­fit bro­kers for help, and a change in the role of the employ­ee ben­e­fits bro­ker is occur­ring due to these new expec­ta­tions. Lead­ers of com­pa­nies are look­ing to bro­kers for com­mu­ni­ca­tion mate­ri­als per­tain­ing to employ­ee ben­e­fits as well as a wide range of new and inno­v­a­tive ser­vices that they can pro­vide as con­sul­tants. When you need assis­tance with issues involv­ing ben­e­fits, it is wise to hire the top employ­ee ben­e­fits bro­ker in San Fran­cis­co Coun­ty. Your busi­ness is sure to see many of the benefits.

How the Employ­ee Ben­e­fits Bro­ker has Evolved

In the past, the resources need­ed for an employ­ee ben­e­fits bro­ker in San Fran­cis­co Coun­ty to suc­ceed were sim­ple and scal­able. The pri­ma­ry roles of bro­kers included:

  • Insur­ance Trans­ac­tions: The foun­da­tion for most employ­ee ben­e­fits bro­kers was insur­ance trans­ac­tions. Many small­er bro­ker­age firms could flour­ish because they had access to a lot of car­ri­ers on the market.
  • Answer­ing Phones: It was extreme­ly impor­tant for bro­kers to answer the phone, or read fax­es, and han­dle ser­vice issues like incor­rect bills or unpaid claims. These tasks are still impor­tant today. The dif­fer­ence is that they now include reply­ing to emails and texts, check­ing apps, etc.
  • Being Com­plaint: Bro­kers had to make sure that they were in com­pli­ance with all of the rules of the indus­try. This includ­ed mak­ing sure that they under­stood COBRA, FSA and HIPAA rules.
  • Bring­ing a New Approach: In the mid-1990s, the “con­sul­ta­tive” approach that some employ­ee ben­e­fits bro­kers were using was start­ing to scratch the sur­face. How­ev­er, it was not preva­lent across the mar­ket as it is today.

Fast for­ward to today, it is high­ly impor­tant for the employ­ee ben­e­fits bro­ker to be adept at con­sult­ing in dif­fer­ent areas in order to remain com­pet­i­tive in the mar­ket. More specif­i­cal­ly, a suc­cess­ful bro­ker must be an expert in cost man­age­ment, a maven in client reten­tion, a pun­dit in pub­lic speak­ing, a spe­cial­ist in net­work­ing, solu­tions, pre­sen­ta­tion, cus­tomer ser­vice, social media, and a genius in employ­ee engage­ment, tech­nol­o­gy, com­pli­ance, and lots more. In short, they need to be a jack of all trades.

Get Excel­lent Employ­ee Ben­e­fits Ser­vices in San Fran­cis­co Coun­ty and Beyond

When you need help with employ­ee ben­e­fits issues in your com­pa­ny, you should seek the help of an expe­ri­enced and high­ly knowl­edge­able employ­ee ben­e­fits bro­ker in San Fran­cis­co Coun­ty at Arrow Ben­e­fits Group. You can gain the ben­e­fits of excel­lent ser­vices of the top bro­ker­age firm in the area and beyond. For more infor­ma­tion, call us at 707–992-3780 for expert advice on HR solu­tions avail­able to you.