Accord­ing to the Asso­ci­at­ed Press, California’s health insur­ance exchange (Cov­ered Cal­i­for­nia) is “still slug­gish when it comes to resolv­ing cus­tomer ser­vice prob­lems, leav­ing many peo­ple unable to access health care or final­ize their tax returns” accord­ing to the Health Con­sumer Alliance. The prob­lem, of course, is that prob­lems there also redound to the car­ri­ers on the oth­er side. So if you didn’t like car­ri­ers, now you have to deal with two lev­els you don’t like.