In a ground­break­ing effort to ser­vice and pro­vide clear and under­stand­able health ben­e­fits infor­ma­tion to Span­ish speak­ing employ­ees, Arrow Ben­e­fits Group has launched their Span­ish Lan­guage Divi­sion to counter the lack of sup­port, resources, and edu­ca­tion in the Span­ish speak­ing com­mu­ni­ty. “We want to break the lan­guage and cul­ture bar­ri­ers. With a divi­sion specif­i­cal­ly designed to edu­cate, answer ques­tions, and give guid­ance and resources regard­ing not only health insur­ance but employ­er ben­e­fits, we can break down the com­plex­i­ty and make insur­ance a more usable and valu­able ben­e­fit,” says SLD Lead Rosario Avi­la. The employ­ee ben­e­fits world can be con­fus­ing, and the added obsta­cle of infor­ma­tion being pro­vid­ed in an unfa­mil­iar lan­guage makes it much hard­er to under­stand and uti­lize. Even with lit­er­a­ture pro­vid­ed in Span­ish, the ter­mi­nol­o­gy is a lan­guage all its own. With their diverse under­stand­ing of the indus­try, and a ded­i­cat­ed team con­sist­ing of 6 ben­e­fit spe­cial­ists and 2 HR sup­port mem­bers that are not only flu­ent in Span­ish and expe­ri­enced in the ben­e­fits indus­try, but are also under­stand­ing of the cul­ture, Arrow will bridge the gap in edu­ca­tion and ser­vices to this large, high­ly valu­able, and yet his­tor­i­cal­ly under­served demographic.

For more infor­ma­tion on Arrow Ben­e­fits Group’s Span­ish Lan­guage Divi­sion, con­tact Rosario Avi­la at [email protected] by call­ing (707)992‑3795.

Most ben­e­fit car­ri­ers under­stand the impor­tance of hav­ing ben­e­fits explained in one’s own lan­guage, but straight trans­la­tions are sim­ply not enough. When it comes to edu­ca­tion, it is not only impor­tant to speak the lan­guage, but to explain the ter­mi­nol­o­gy. The issue here is if an employ­ee does not under­stand the pro­gram that they are eli­gi­ble for, it will be under­uti­lized and unap­pre­ci­at­ed. By being avail­able by phone, email and text, the Arrow Span­ish Lan­guage team will ensure that employ­ees and their fam­i­lies will under­stand what ben­e­fits they have and how their plan works. This also improves cor­po­rate cul­ture, boosts employ­ee morale, and saves HR depart­ments and employ­ers valu­able time and resources.

In many cas­es, when an employ­ee and their fam­i­lies have ques­tions, they either ask the busi­ness own­er or the HR man­ag­er. If the ques­tion is com­plex, the com­pa­ny rep­re­sen­ta­tive may have to spend hours research­ing the answer, which takes them away from their reg­u­lar tasks. Con­fi­den­tial­i­ty is also a con­sid­er­a­tion. Espe­cial­ly in a small busi­ness, an employ­ee may not feel com­fort­able going to the busi­ness own­er or HR man­ag­er to dis­cuss per­son­al health mat­ters. In many cas­es, if there are ques­tions and no resources for the employ­ee to go to, the ques­tions go unan­swered. Arrow’s Span­ish Lan­guage Divi­sion will be that resource for Span­ish speak­ing employ­ees to be able to talk to when it comes to the per­son­al sub­jects they would not feel com­fort­able dis­clos­ing to their employ­er. Senior Part­ner and bilin­gual advi­sor at New Aspect Finan­cial Ser­vices, Karin Alvara­do, CFS, CPFA says, “In my expe­ri­ence, employ­ers with a large Span­ish speak­ing pop­u­la­tion who hire a native Span­ish speak­ing advi­sor to help edu­cate their employ­ees see a large increase in par­tic­i­pa­tion, uti­liza­tion and appreciation.”

Arrow’s Span­ish Lan­guage Divi­sion is engag­ing and encour­ag­ing par­tic­i­pa­tion and com­mu­ni­ca­tion, as well as devel­op­ing part­ner­ships in the Span­ish speak­ing com­mu­ni­ty, cre­at­ing con­scious­ness of the health­care indus­try and com­pli­ance issues, as well as build­ing inter­per­son­al rela­tion­ships with Span­ish speak­ing employ­ees and their fam­i­lies. Accord­ing to Rosario Avi­la, “The goal of the Span­ish Lan­guage Divi­sion is to pro­vide hands on, high touch sup­port to the Span­ish speak­ing pop­u­la­tion of our clients. Those that speak Span­ish as their pri­ma­ry lan­guage have been large­ly under­served by the ben­e­fits com­mu­ni­ty and it is our goal to change that.”

About Arrow Ben­e­fits Group
Arrow Ben­e­fits Group, the third largest ben­e­fits firm in the North Bay, is a proud part­ner of Unit­ed Ben­e­fit Advi­sors (UBA), one of the largest ben­e­fits con­sult­ing and bro­ker­age firms in the coun­try. Arrow Ben­e­fits Group is the sin­gle-source solu­tion for man­ag­ing the com­plex­i­ties of ben­e­fits with expert advice, cus­tomized pro­grams, and per­son­al­ized solu­tions. Arrow’s inno­v­a­tive pro­grams con­trol costs and give employ­ees a greater sense of finan­cial and emo­tion­al security.

For straight answers to employ­ee ben­e­fits call 707–992- 3780 or vis­it