What Works
— Med­ical Insur­ance & Lan­guage Bar­ri­ers by Rosario Avila

Ten­go Seguro medico, pero no se como usar­lo! Or as we say in Eng­lish– I have med­ical insur­ance, but don’t know how to use it. The employ­ee ben­e­fits world can be con­fus­ing, and pro­vid­ing infor­ma­tion in an unfa­mil­iar lan­guage only adds anoth­er obsta­cle, mak­ing it dif­fi­cult to under­stand and use. With so many types of med­ical plans and employ­er arrange­ments, it’s no won­der His­pan­ic employ­ees would rather go to a local clin­ic or emer­gency room than use the med­ical ben­e­fits giv­en to them by their employers.

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