Our Spanish Language Division

Breaking the Language and Culture Barriers



To provide clear and understandable health benefits information to Spanish speaking employees, we launched our Spanish Language Division to counter the lack of support,
resources, and education in the Spanish-speaking community. “We want to break the language and culture barriers. With a division specifically designed to educate, answer questions, and give guidance and resources regarding not only health insurance but employer
benefits, we can break down the complexity and make insurance a more usable and valuable benefit,” says Alianza Lead Rosario Avila. The response and results have been so positive and talked about, we wanted to share our video series highlighting the program.


Understanding insurance can be confusing, and the added obstacle of information being provided in an unfamiliar language makes it much harder to understand and utilize.


Watch here to see how we are changing this paradigm: 



Spanish Language Division | Arrow Benefits Group




Arrow In The National Press





Se Habla Español at Arrow Benefits Group – by Bruce Shutan



Arrow Benefits Group (ABG) has launched a division that offers the Spanish-speaking employee populations it serves hands-on benefits selection guidance in their native


Named Alianza (which means alliance in English), the group includes a team of six benefit specialists and two HR support staffers who are fluent in Spanish and understand
Latin culture…Spanish-speaking employees and their families can call in, text or email questions concerning their benefits offerings and receive a direct response.